We strive for Complete Customer Satisfaction

We strive for 100% customer satisfaction and we will do everything possible to ensure you are happy with your order; however, we cannot accept refunds or returns on custom products.  Everything is made to order with care.  If you’d like to have a product you don’t see on our website, we welcome your suggestions for new products.  

We offer free designing so we can create an image exactly the way you’d like to see it.  You can submit a photograph, image, or artwork via email, CD, or an original print (prints will be returned with your order).  You can choose something from our extensive library of images or we can create original artwork for you.

For custom orders, we will automatically email you a free proof within 5 days after we receive your photo/artwork, so that you can see the design before your order is made. Once you receive your proof, you can request changes at no additional charge.  Offline proofs, (printed and mailed), are available upon request for a $5 art/postage fee.

If you have requested text on your product, you will receive choices of fonts with your proofs.  We have hundreds of fonts available, and many custom fonts.

* Sorry, but since this process requires extensive art department resources, proofs are only available for committed orders.  Our custom designs are copyrighted for our use only.

Please note that the colors in your proof may vary slightly from actual colors of lettering and/or graphics due to computer palette differences. For logos and photographs, we will match colors as close as possible; however, we cannot guarantee exact matches.

The quality of the image you send us will directly affect the quality of the image on your final product.  We will clean up images and advise you if a different photograph should be used.  Although high resolution images are preferred, some lower-resolution images can be usable – don’t hesitate to ask us about any photo or image.  We can also restore most old photographs.

Any order made incorrectly due to our error will be remade immediately at our expense.  Errors must be reported to us within 5 days of receipt of product.

We cannot be responsible for spelling or typographical errors that are not documented and corrected on your proofs.  All sales are considered final.

Custom products usually ship about 2 weeks after your proof is approved and payment is received.  If you need a last minute gift or something date-specific, just let us know and we can usually meet your time requirement.  We ship via USPS First Class Mail, Priority Mail, or UPS/FedEx Ground.  Insurance on your shipment is available at an additional cost.  If insurance is not purchased, we can not be responsible for products lost in the mail.

Prices are subject to change.

All artwork supplied by the customer must belong to them or have permission to use it.  We are not responsible for any trademark or logo infringements.  If you are submitting a professional photograph, you are responsible for obtaining permission from the photographer to use that photo.

We gladly accept Visa, MasterCard, Discover and American Express; PayPal; money orders, or checks (allow 7-10 days for checks to clear).